Our Experience with Thousand Trails
I was very skeptical about buying a membership with Thousand Trails (TT) as I wasn’t sure we would actually get our money’s worth. One thing I learned right away is to read the fine print. Make sure you know exactly what you are getting into. I understood that I was only buying certain zones, but one of the things I didn’t realize was that you couldn’t book more than 60 days out. I had bought our membership in May in hopes that I could start booking for our big trip north well in advance. Instead I had to wait until 60 days prior to the first day of my stay at each place I wanted to stay at. In the end, it didn’t seem to be a problem as I was able to make a reservation for each place I wanted to be at once I reached the 60-day prior mark. However, it wasn’t until we got to the first Thousand Trails park that we booked that we found out that even with a reservation, it doesn’t mean they will have a spot for you. What’s the purpose in making a reservation, if there not going to have a spot? In all our months of RVing we have never run into this problem as it makes sense that if you make a reservation you expect to have a site waiting for you.
The first TT we attempted to go to was Gateway to Cape Cod RV Campground located at 90 Stevens Road, Rochester, MA. It was our first experience and the worse. The first thing we learned was when you arrive at a TT park, you get to choose your campsite. That is, if you can find one. Driving around looking for a site is not something we have ever had to do as all campgrounds/resorts we have visited always direct us to where we are to go even if I have picked our site out online, the host still directs us as to where to go and how to get there. The host at Gateway was of no help and very rude. She didn’t even have a clue as to which sites might be available. Just said drive around until you find something and then come tell me where you are. I’m sorry but this is not the way to manage a campground. After this experience I was ready to cancel our membership and never recommend them to anyone. This is when we discovered that even though we had a reservation made for over 60 days, it didn’t guarantee us a site upon arrival. Luckily we were able to find another campground to stay at; however, it ended up costing us $200.
Our second TT was at Sturbridge RV Resort located at 19 Mashapaug Rd in Sturbridge, MA, which wasn’t too far from Rochester. Our experience was better as far as the campground having space available, but the spaces were so close together we couldn’t even open our awning. If we had, it would have touched our neighbor’s RV who had come in on the same day we had. They were supposed to stay for 10 days, but they left the next day, which I assume was due to lack of site space. There ended up being a water leak at our door on day two and they didn’t even consider fixing it until the day we were to leave. They wanted us to leave by 9:00 am so they could get started, but I’m pretty sure check out was not until noon. I understand the leak needed to be fixed, but we had already been inconvenienced with lack of space and having to walk through water, so what would another hour or two hurt.
The third TT was at Timothy Lake North at 6837 Timothy Lake Road, E Stroudsburg, PA. As for the ranger, she was great. She told me several sites that were opened and showed me how to get to them. As for space, well let’s just say it was much better than the last place; however, the grounds needed a lot of care. They were trimming trees and cutting grass near the check-in, laundry, pool and up front areas, but they failed to manicure the rest of the property. We parked on an end site in a pull-through only to discover that we would have to back up to get out as we couldn’t make the turn to the right pulling a fifth wheel and the entrance/exit to the left was blocked off.
We finally made it to our fourth TT park in Lebanon, PA at Hershey RV & Camping Resort located at 493 S Mt Pleasant Road and found the best park of all. Not only was the ranger full of information and a breath of fresh air, but everyone else we have had contact with during our stay was as well. Our stay was during Labor Day weekend for eight nights and being that we were arriving on Friday before the holiday, we were afraid there wouldn’t be any spots available. However, we arrived right before noon and luckily there were several. We lucked out with a spot that no one can park behind or in front of us, so we are more than happy with our site. There is so much to do here to entertain yourself, from a pool and spa, to tennis and volleyball courts and so much more. Our only complaint is the Wi-Fi, which when it worked was very slow. Liking this place makes coming back to this area a big possibility in the future.
If you’re considering purchasing a membership to Thousand Trails make sure you read every word of the contract before you obligate yourself. If I had known then what I know now, I would not have bought the membership and because of the issues we had in the beginning I will not renew when the times comes.